A seminar organized by the Faculty of Pharmacy of Tishk International University was held on September 16th, 2021. The course, which was presented by Dr. Ali, ISO Representative, aimed to explain the principles and processes of ISO, and highlighting the responsibilities of all staff members that are required to successfully achieve and obtain ISO certifications. Dr. Ali addressed how staff could contribute to fulfilling the conditions of ISO 21001 and how TIU is required to comply with policies and procedures of EQMS to attain learner satisfaction. The course also covered how staff members may report any unconformity or related issues. To conclude, a Q&A session was held, and staff had the opportunity to give their valuable feedback and share new ideas in order to improve EQMS. The attendees found the seminar very informative and beneficial and expressed gratitude to Dr. Ali for his hard work.